So just to clarify; you've created a Gmail account/inbox and you can successfully log into it normally (via web browser) with the credentials you created?
If that's confirmed working, how do you have the incoming mail server configured?
We are using Gmail and have it configured using IMAP (imap.gmail.com, port 993 for SSL).
Here's a cap of the incoming mail settings. Tested with both imap.gmail.com and smtp.gmail.com, IMAP is enabled in the mail account and I can log in with the credentials I've put in the settings. I'm sending mails to the empty account and they show up then are deleted, but no tickets are appearing in WHD.
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I went back and realized there were some options set up incorrectly in the ticketing settings preventing the email from routing properly.
For reference if anyone else has issues use this article and go through each step. Options for submitting tickets - SolarWinds Worldwide, LLC. Help and Support