Has anyone successfully integrated NPM alerts to auto generate a ticket in Service Manager when a node goes down then auto-close the same ticket when the same node comes back up?
This was working prior to migrating over to a new server, where tickets would auto-close, but now they are not.
The actions being triggered are sending an email to our ticketing system that a node went down, and the reset action when the node comes back up is to write to the Windows Event log, noting the time the node went down and came back up.
Is anoyone else using Service Manager (SCSM) for their NPM alerts?
Any help is appreciated. Thanks