0 Replies Latest reply on Oct 10, 2018 3:27 PM by lroberts

    Setting up our help desk - need help

    lroberts

      Hello,

       

      I'm close to being done, but I'm having trouble with email notifications.

       

      I have client admins set up but I don't want them to receive emails on every ticket that they have access to. I only need them to receive emails on tickets they create.

       

      For instance, the billing manager has client admin role access for the compliance, documentation, and AR departments. I want her to be able to log in and see all tickets for these locations, but not get the email notifications when a new ticket is created, or an update is entered but I do want her to get emails on any ticket she creates.

       

      Is this possible?? I can't figure it out.

       

      Thank you,

       

      Lynda