We would like to setup single sign on in our environment, but were wondering if there is a welcome page or banner that the client will see when launching the client portal in order to identify the person logged into the system. We want to ensure that tickets created via the portal are created under the correct person's name. Any ideas or suggestions?
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When a client is logged into the portal they see their name at the top right next to the logout button, same as techs see. -
Maybe I am using the wrong terminology. We want to switch to having staff within the network to not have to login. If this is possible, when on a shared computer, a learner will just launch webhelpdesk…
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