|Quick Description:||Customer Service Wait Time|
|Which Product?:||NPM, SAM, NCM, WPM, NTA, UDT, SRM|
|Idea:||If your put on hold longer then 30-40 minutes for Tech Support you get 2000 Thwack Points.|
|Value:||Helps put some urgency for the Tech Support to get to everyone who has been waiting, and everyone who has been stuck on hold get something in return.|
I have been stuck on hold for Tech Support for the past 60 minutes (9:00am- 10:01am EST) before I had to give up and try and call at a later time, I don't consider this a great experience if my issue was urgent and my systems were unresponsive or down for 30-40 minutes we would consider this a major outage in my organization.
Has anyone else had a similar experience trying to get a hold of Tech Support.