0 Replies Latest reply on Oct 3, 2018 11:19 AM by telston

    Client Timeout Settings

    telston

      We have had some users mention they are getting timed out when submitting tickets if they start submitting a ticket and get pulled away to do something else. I have found the timeout settings and it is set at 15 minutes. I have also noticed the help context says you can set it in minutes. My question is, if I want to disable this timeout for clients can I use 0 or do I need to use a really large number and if so what is the max number I can use?

       

      For reference Im referring to the client time out settings in the window below: