0 Replies Latest reply on Oct 4, 2018 4:27 PM by lcadba

    Notify client via email when ticket is created using API


      Hi All,


      Using API for helpdesk to create tickets can we send client a notification email when a ticket is created?

      I tried setting sendEmail key along with ticket data as mentioned in API guide (Web Help Desk REST API Guide) but that didn't work for me.