2 Replies Latest reply on Oct 11, 2018 9:10 AM by kricker@macarthurco.com

    Hiding certain ticket types from group.

    douglas_quaid

      Hi all,

       

      Is there a way to hide certain ticket types from the group tickets tab?

       

      Our ticket types range from service requests, incidents and problem tickets. Is there a way to hide all of the 'problem' tickets from the group? We have custom reports from within WHD that can display these.

       

      Every tech has access to all location and tech groups, so it can't be hidden like this.

       

      Any suggestions?