1 Reply Latest reply on Sep 27, 2018 4:13 AM by fluffy midnight

    Need to split a Merged Ticket

    bvondeylen

      I have a tech who mistakenly merged 2 tickets into 1. He wanted to merge 2 tickets, but he accidentally checked a wrong ticket as part of the merge.

       

      Can you split a merged ticket so they become 2 separate tickets again? If so, how?

        • Re: Need to split a Merged Ticket
          fluffy midnight

          Hi bvondeylen,

           

          You can, however this requires going into the database... You need to locate the two tickets you've merged and set the merged column value to 0, additionally you may have to change the ticket status and if you can't locate the merged ticket you'll need to undelete it by setting the deleted ticket column value to 0 in the database.

           

          -Midnight