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Forum Need to split a Merged Ticket

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Need to split a Merged Ticket

bvondeylen over 5 years ago

I have a tech who mistakenly merged 2 tickets into 1. He wanted to merge 2 tickets, but he accidentally checked a wrong ticket as part of the merge.

Can you split a merged ticket so they become 2 separate tickets again? If so, how?

0 fluffy_midnight over 5 years ago

Hi bvondeylen,
You can, however this requires going into the database... You need to locate the two tickets you've merged and set the merged column value to 0, additionally you may have to change the ticket status and if you can't locate the merged ticket you'll need to undelete it by setting the deleted ticket column value to 0 in the database.
-Midnight
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0 scuba19 over 2 years ago in reply to fluffy_midnight

How can this be done ? Step by step ?
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