22 Replies Latest reply on Jan 29, 2019 9:53 AM by fruiz

    Office365 WHD keeps disconnecting from SMTP


      Hi all


      We are trying to use SMTP via Office365 for our Web Helpdesk.


      SMTP Server - outlook.office365.com - 587 SSL

      Simple Authentication - Simple

      SMTP Username - The Email Address

      Password - *****

      Friendly name - The Email Address

      Web Help Desk Email Address - The Email Address

      Accepted Domains: empty

      incoming mail account - The Email Address


      It authenticates (green light)


      Then a few minutes later I will come back and it will be red.