Is support no longer 24/7? I called both the NPM & SAM queue Saturday night/Sunday morning as I was migrating my primary polling engine and running into problems. I sat on hold for an hour until it forced me to leave a voicemail. I still haven't gotten a call back, though I did get an email that they received my message at around 2AM this morning. This is very disappointing and is the second time in the last year I've needed support late night on a weekend and have been unable to get anyone on the phone....