Doing this via the database would be your easiest and best option unless your username/password actually is incorrect, this works for any version of Web Help Desk and isn't limited to either full or trial version.
Note that SQL Server Manager Studio is paid and should be used for Microsoft SQL, what database type are you using?
What did you set up the help desk as? It'll either be PostgreSQL (Embedded database), MySQL or Microsoft SQL.
Hi Midnight, as can see my knowledge on anythig SQL is ltd. I'd have chosen the default which I think was PostgreSQL (Embedded database). If not how to verify? If yes how to proceed? Thx.
Sent while on the go.
The below steps resolved this issue for us:
- Browse to
- In pgAdmin III window, go to File > Add Server.
- Add the following:
localhost(or the IP Address)
- Maintenance DB:
- Click OK.
- Expand "Databases" and you should see the
- Select WHD database and click on the SQL button. (Or Select Tools / Query Tool or Ctrl-E)
- You should now have the SQL Query window to type your queries.
- Enter the below statement:
UPDATE TECH SET USER_NAME='admin', PASSWORD='password', use_ldap_authentication=0, INACTIVE=0, INCORRECT_AUTH_ATTEMPTS=0 where CLIENT_ID=1;
The above SQL query will set the username of the default user account in Web Help Desk to “admin”. The password will be set to “password”. At this point you should be able to log into Web Help Desk using those credentials. Of course you should immediately change the user account password to something more secure.
- Browse to