3 Replies Latest reply on Sep 11, 2018 12:29 PM by pczen

    How to reset admin password from database?

    pczen

      Fresh install of Solarwinds Free WHD on MS Server 2012 R2.

       

      Added in / outgoing mail server, company, client, our Logo and logged out. When trying to log back in I receive incorrect email or password error.

       

      Clicking on reset password / entering my Admin Tech address results in a password reset link being received, which I complete successfully however to no avail, same error.

       

      The link I am logging in via is:

       

      https://127.0.0.1:8443/helpdesk/WebObjects/Helpdesk.woa/wo/2.11.1.1.13.7.4.1

       

      Googling the issue returns many suggestions on resetting the admin password directly, via the database using sql server manager studio however they seem related to the paid / full version. I've manually searched various conf files within C:\Program Files\WebHelpDesk\ that seem related to the changes being suggested online but not succeeding.

       

      If intending to use WHD going forward which we're very keen to do, giving in / reinstalling seems a cop out at this point without understating why we're being denied access / fining out how to resolve the issue.

       

      Contacted Solarwinds who referred me here, any assistance in resolving this greatly appreciated.

       

      Thanks.