7 Replies Latest reply on Jan 4, 2019 4:47 AM by svdwal

    Checklists Idea


      With the inclusion of ticket checklists now, are there plans to integrate this with the Processes and Action Rules? Just one scenario I can think of off the top of my head is a very common task for admins. A user leaves, companies have a policy to store email and files for xxx amount of time. 1 week, 1 month, what ever. A checklist would walk you through all of the steps to remove a user access and would look like:


      1. Disable AD account.

      2. Remove user from email groups

      3. Forward email to a supervisor

      4. Keep email/files for 2 months.


      It would be nice to be able to use an Action rules to be able to auto update the due date on a ticket from today to 2 months from now.