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Universal Device Poller not polling

ricks22 over 5 years ago

I have assigned several pollers to some devices, set the polling interval to 2 minutes, and still the pollers have not polled. The last polled value is blank.

I tested the pollers against each device, and they return the correct values. What am I missing to get these polling every two minutes?

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0 jrouviere over 5 years ago

I had this issue when I set a polling interval as well, but if you leave the polling interval blank it will use the Node or Interface polling interval by default.
Also if you're using transforms the polling intervals need to match.
Define Your Universal Device Poller
If you leave the interval blank and then check back in about 10 minutes does the data poll?
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0 ricks22 over 5 years ago in reply to jrouviere

Tried that, left the polling interval blank. It's been over an hour, no stats, no polling.
If I assign the defined poller, then test, the correct values are being returned for the 8 nodes I have it assigned to. But if I look in the All Nodes section of UDP program, and highlight one of the values, there is no data, and "last polled" shows blank.
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0 ricks22 over 5 years ago

Okay, just found this in the logs:
2018-08-20 12:15:38,089 [1] DEBUG CustomPollerManagerController - Start getting custom poller statistic
2018-08-20 12:15:38,089 [1] DEBUG ChannelProxy`1 - Invoking <GetCustomPollerStatistics>b__af started
2018-08-20 12:15:38,089 [1] WARN WCFChannelFactory`1 - System.ServiceModel.CommunicationObjectFaultedException: The communication object, System.ServiceModel.Channels.ServiceChannel, cannot be used for communication because it is in the Faulted state.
Server stack trace:
   at System.ServiceModel.Channels.CommunicationObject.Close(TimeSpan timeout)
   at System.ServiceModel.Channels.ServiceChannel.System.IDisposable.Dispose()
Exception rethrown at [0]:
   at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
   at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
   at System.IDisposable.Dispose()
   at SolarWinds.Orion.Core.Common.WCFChannelFactory`1.DisposeChannel(T channel)
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0 jrouviere over 5 years ago in reply to ricks22

Which log did you find that error in? There's an exact match, but that appears to be for SAM:
The Communication object, System.ServiceModel.Channels.ServiceChannel, cannot be used for communication because it is in…
One that appears to be related and more for NPM:
Error: The communication object cannot be used for communication because it is in the Faulted state - SolarWinds Worldwi…
Though I think if you were having the second issue it would be more severe.
Additionally this discusses your symptoms:
A Universal Device Poller test passes, but polling fails when assigned to a node - SolarWinds Worldwide, LLC. Help and S…
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0 ricks22 over 5 years ago in reply to jrouviere

Found it in the poller log. Ended up just rebooting the entire Solarwinds server and the poller started working.
Thank you very much for your input, much appreciated!
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