2 Replies Latest reply on Sep 4, 2018 12:32 PM by prawij

    Agent Management rights?

    jburke

      Is there a way to assign agent management rights the same way we assign node management rights?

       

      I am trying to allow our NOC to access "Manage Nodes" so they can reconnect passive agents" and "restart agents" but it doesn't look like there is a way to do that without giving them admin access.

       

      As an Orion Admin

       

      Without Orion Admin access but everything else including SAM admin

       

      Any ideas on how to do this?

      Thanks

        • Re: Agent Management rights?
          kboldizar

          Hello,

           

          There wouldn't be a way to allow agent management without being an admin. Manage agents lives on the all settings page which you need admin rights to access. There's no singular permission for manage agents like there is for manage nodes, unfortunately. Could be a good feature request if it doesn't already exist as one.

           

          Best,

           

           

          -kboldizar

          Loop1 Systems: SolarWinds Training and Professional Services

          • Re: Agent Management rights?
            prawij

            "I am trying to allow our NOC to access "Manage Nodes" so they can reconnect passive agents" and "restart agents" but it doesn't look like there is a way to do that without giving them admin access."

             

            Can you give them these permissions for SAM? Service Control Manager - Yes and Allow Service Actions Rights - Yes.

             

            Then they could at least restart the Orion agent via the Service Control Manager. Of course if the agent isn't responding the Service Control Manager may not successfully pull back the running services to do that.