With regard to Asset Management in Web Help Desk, what is the best way to handle Service Agreements? Ideally I would like to have Service Agreements as separate objects with their own fields/properties that are not tied to the vendor. The reason for this is our Service Agreements are often times not with the vendor through whom we purchased the asset.
Based on this what would be the best way to handle Service Agreements in WHD?
Thanks in advance for any suggestions!