4 Replies Latest reply on Aug 17, 2018 11:26 AM by fluffy midnight

    Exporting and importing tickets

    jaymanuel

      Hi guys,

       

      I tried to save ticket/s from our WHD version 11 and import them to WHD v12.5.2 and it kept giving me this error where we have to change the top line?

       

      I tried to change it and still unsuccessful with the import. I even tried to download a ticket from V12 and then import it back to the same WHD and STILL gave me an error.

       

      Now I am not if its possible to move one ticket from one WHD to another? Or if the import ticket broken or something

       

      attached is a sample of downloading and importing a ticket from the same WHD.

       

      Thanks in advance!

      Jay