3 Replies Latest reply on Aug 14, 2018 9:24 AM by cyribus

    Automatically creating and attaching a child ticket to a parent

    rickstevens

      I'm having a serious mental block here...

       

      When I create a change request, I want to automatically create 2 child tickets (similar to task tickets in Servicenow) and automatically attach them as child tickets to the change I've created.

       

      I'm OK with using action rules & tasks to create the 2 tickets, but I'm struggling with automatically attaching them to the original change request.  Can anyone assist?

       

      TIA