I am working to see if I can create a report that shows who is submitting the tickets. When I choose the Category of Client the report does not break down by user name. We have our AD linked and when the tickets are submitted it shows the Client Column with each individual user listed (attachment Client). I attachment, Report, you will see the Clients as a whole group, I want this report broken down to individual user. I would appreciate any assistance!
Reports cannot be filtered by individual clients, however if you use the 'Advanced Search', you could export the data as TSV and apply an Excel filter to group them to the clients.
Note that exporting data as TSV will export the base data plus any extra columns that you have put into your Column Sets before the export.