1 Reply Latest reply on Aug 3, 2018 2:52 PM by justin.gray@weldre4.k12.co.us

    Assigning tickets to a tech based on location

    dominic.wood

      Hi all,

       

      This is more of a 2 part question, hopefully someone will be able to help.

       

      1. Is there a way to assign a tech to a location so that all new tickets opened from that location will go to that specific tech?

       

      2. The techs within the company rotate around each sites so in relation to the first question are we able to then change which tech is at which site?

       

      Thanks,

       

      Dom