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Re: ServiceNow Unassigned tickets
pratikmehta003 Aug 6, 2018 1:06 AM (in response to jameslindsay)did u verify all the input settings u configured as part of the integration?
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Re: ServiceNow Unassigned tickets
jameslindsay Aug 6, 2018 7:14 AM (in response to pratikmehta003)Yes
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Re: ServiceNow Unassigned tickets
pratikmehta003 Aug 6, 2018 7:27 AM (in response to jameslindsay)okay.. can u share some screenshots if possible.. and this integration is OOB one right?
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Re: ServiceNow Unassigned tickets
pratikmehta003 Aug 6, 2018 9:09 AM (in response to jameslindsay)This looks fine..
As per ur earlier screenshot, it shows that the update happened at same time about alert being active and it got un-assigned...
2 questions:
-->Did the alert re-occur?
--> You might also have to check if there is any rule written on SNOW end which might be colliding with this.....just a guess...
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Re: ServiceNow Unassigned tickets
jameslindsay Aug 6, 2018 9:49 AM (in response to pratikmehta003)No, the issue still persist and no corrective actions have been taken.
I am checking with my Snow Developer/Admin
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