6 Replies Latest reply on Aug 6, 2018 9:49 AM by jameslindsay

    ServiceNow Unassigned tickets

    jameslindsay

      I've recently turned on the integration and have found an issue where a ticket which is assigned to a staff member and where the ticket state was "assigned" was changed to "unassigned". I can't figure out how to affect this behavior. Just because the alert is still active is no reason to change the state unless the state was set to resolved. In this case it was not.

       

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