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Re: Email Alert Not Received After Setting Alert Schedule Time
jblankjblank
Aug 1, 2018 8:25 AM
jbarr3tt not sure this is tied to the Enterprise Console in this case, however, I believe I may be able to help. Would you be able to send screenshots of how you built your Trigger Condition and your Trigger Actions?
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Re: Email Alert Not Received After Setting Alert Schedule Time
Hi
I think i have attached the screenshots you need. In the 2nd screenshot I have configured the triggering hours under "Time of day" in top left
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Re: Email Alert Not Received After Setting Alert Schedule Time
jblankjblank
Aug 1, 2018 9:26 AM
So what is configured under the Time of Day section? You likely need to remove the restriction on the Alert itself... Allow that to trigger at all times, but configure a schedule in your email action for the 9-5.
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Re: Email Alert Not Received After Setting Alert Schedule Time
jblankjblank
Aug 1, 2018 12:55 PM
And actually jbarr3tt I may be misunderstanding... with your configuration (If you have set the Time of Day section for 9-5) the behavior of the alert would be not to trigger outside of the designated hours. If you have a server go down at 7 AM, if that server is STILL down at 9, you would receive a notification. If that server has already come back up, you will not receive a notification.
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