6 Replies Latest reply on Aug 9, 2018 8:18 AM by l.vanpelt

    Disable Tech Account - Can no longer log in as Client?

    l.vanpelt

      Hello. 

       

      We have a new situation that has come up.  One of our Technicians has changed positions, and no longer requires Technician access to the help desk.  I have gone ahead and inactivated their Tech account.  The Technician tried to log in, and was unable to do so.

       

      My next step was to unlink their client account from their Tech account.  I asked the Technician to log in with their Windows password, since we are using LDAP Connection.  The Technician is still unable to log in.

       

      Since we are using Windows Authentication for Clients to log in, I am unable to reset this individual's password.

       

      I am out of ideas....if you have any ideas, please share them

       

      Thank you!