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Forum Acknowledge Solarwinds alert via servicenow or visa-versa

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Acknowledge Solarwinds alert via servicenow or visa-versa

thanmya over 5 years ago

Hi All,

I have setup the integration and configured the Alert Action, but i want to acknowledge the generated solarwinds alerts in servicenow and that should notified in solarwinds,

Is this integration is possible to do? can anyone help me to solve this issue.

Thank You..!

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0 d09h over 5 years ago

You have some possibilities:
"Automatically create incidents in ServiceNow based on alerts that trigger in Orion. • Synchronize the acknowledgement of Orion alerts and ServiceNow incidents. • Automatically update, close, and reset ServiceNow incidents." https://www.solarwinds.com/topics/servicenow-integration#benefit_1
http://cdn.swcdn.net/creative/pdf/datasheets/sw_orion_servicenow_solution_brief.pdf
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0 thanmya over 5 years ago in reply to d09h

I can able to create incident but when i acknowledge the alert in solarwinds it is not at all reflecting in servicenow instance, and same for vice versa.
Please can anybody help to fix this issue?
Thanks....!
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0 LadaVarga over 5 years ago in reply to thanmya

Hello thanmya,
When you Acknowledge alert from SolarWinds incident should move to Acknowledge state if it is defined in Servicenow action.
When you assing incident to someone it should acknowledged.
Lada
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