13 Replies Latest reply on Jan 28, 2007 3:11 PM by dperdue

    Problems after installation

      I have upgraded the client NPM to version 8.0 and i have installed the Netflow module in the same device to do a trial. I didn´t get any error during the installation. I get the messages of installing the services and starting the services but then when it finished i noticed that the netflow service port was down. I went th the services window and i saw that all the services except for network performance monitor were installed and set to automatic but not started. When i try to start them manually i get a temporization error. What can i do next? I wouldn´t like to corrupt the NPM installation and i need to get this module working. I expect for your answer. Best regards.
        • Re: Problems after installation
          What do you see when you try to start the services manually?

          David Perdue
          SolarWinds Development Team
          • Re: Problems after installation
            Example with one of the services:
            The Solarwinds Flow Correlation Service could be started due to the following error:
            The service hasn´t responded to the starting request in a correct time.

            Is an approximate translation! It´s like if the request was expiring.

            Thanks a lot.
            • Re: Problems after installation
              dqcrpc
              I am having the same problem as Nuria.  When attempting to manually start the "Solarwinds Alerting Engine" it comes up with the following message, "Could not start the Solarwinds Alerting Engine on local computer.  Error 1053: The service did not respond to the start or control request in a timely fashion".

              All this means I can't get the advanced alerts running. 

              The only service which will run is the "solarwinds network performance monitor".

              Any advice?

              Thanks

              • Re: Problems after installation
                quote:Originally posted by Nuria

                Example with one of the services:
                The Solarwinds Flow Correlation Service could be started due to the following error:
                The service hasn´t responded to the starting request in a correct time.

                Is an approximate translation! It´s like if the request was expiring.

                Thanks a lot.

                Are you able to browse to http://www.thawte.com from the server experiencing this problem?  If that works, try starting the service again after browsing to that site.

                Please reply if this works or not.

                David Perdue
                SolarWinds Development Team
                • Re: Problems after installation
                  Is there anything interesting in the windows application log concerning those services startup failures?
                  What OS version do you see those failures on?
                  Are any of those machine subjected to windows software restriction policied?

                  Thanks

                  Joel Dolisy
                  SolarWinds Development Team
                  • Re: Problems after installation
                    dqcrpc
                    Hi

                    This post found on this site has fixed the problem for me.  All services can now be started.

                    ********I had and have been having that problem with the Syslog service not starting sometimes. Seems that for some reason the syslog service wants to be able to access the internet when it starts - Solarwinds told me it only needs to do this once on installation - but I've found that the agents on the servers also seem to do this on restart.

                    We found that since we were behind an internet proxy that it failed to connect sometimes because of the funky way windows now works with the WinHTTP setup on XP and Win2k3 where it can have different settings that your IE.

                    If you're behing an internet proxy try issuing the "proxycfg -u" command on the dos prompt of your boxes that run the syslog service - this forces your current IE settings for your proxy to be transfered to the WinHTTP service. This has fixed the problem anytime I've ever seen it.**********


                    Thanks for your help
                    • Re: Problems after installation
                      Thanks a lot dqcrpc! I could be related to this because we don´t have Internet access in this network. What do you think i can do in this case? Is there a way to disable the access to internet of the service during restart. I will reinstall the Netflow Monitor with the server connected to Internet cause i think i hadn´t internet connection during installation.

                      Thanks a lot for your help!
                      • Re: Problems after installation
                        I am having the same problem getting the NetFlow services to start. I have tried everything mentioned so far with no luck. The System Event Viewer indicates the following:

                        "The Solarwinds NetFloe receiver service failed to start due to the following error:
                        The service did not respond to the start or control request in a timely fashion."

                        Thanks for any help.
                        • Re: Problems after installation
                          savell
                          Try adding some local host entries as per this..
                          http://www4.solarwinds.net/SolarWindsForum/topic.asp?TOPIC_ID=2283&SearchTerms=thaw

                          Worked for me.

                          Sav.
                          • Re: Problems after installation
                            I tried adding the entries to the Hosts file. No Luck. Still get the Error 1053 when I try to start the services manually.
                            • Re: Problems after installation
                              It's working!  Duh....Amazing what a "re-boot" does.
                              • Re: Problems after installation
                                Same issue - except that all that starts on reboot are the NPM and the App Monitor. No Alerts, NetFlow, Syslog or Trap. Tried the "proxycfg -u" command as well as rebooting. Nada! I still get Error 1053.

                                James Shepherd
                                Network Service Project Manager -  IT

                                Swiss Reinsurance Company
                                55 East 52nd Street
                                New York, NY 10055
                                phone - direct +1 212 317 5385 - fax +1 917 368 4385
                                mailto:james_shepherd@swissre.com - http://www.swissre.com
                                • Re: Problems after installation
                                  jshepherd,

                                  Have you tried the steps outlined here: http://www4.solarwinds.net/SolarWindsForum/topic.asp?TOPIC_ID=2283&SearchTerms=thaw?


                                  David Perdue
                                  SolarWinds Development Team