5 Replies Latest reply on Jul 19, 2018 2:51 PM by Vinay BY

    After NPM 12.3 upgradation getting an error & How to fix this error permanently and what can be the reason behind it?


      Hi All,

      I am getting an error after "2018.2" NPM 12.3 upgradation. Database connectivity being the loss and getting below error. What can be the solution?



      Service was unable to open new database connection when requested. SqlException: A connection was successfully established with the server, but then an error occurred during the pre-login handshake. (provider: SSL Provider, error: 0 - The wait operation timed out.) Connection string - Data Source=xyz;Initial Catalog=SolarWindsOrion;Persist Security Info=False;User ID=xyz;Password=*******;Max Pool Size=1000;Connect Timeout=20;Load Balance Timeout=120;Packet Size=4096;Application Name=SolarWinds.ServiceHost.Process@Service-SolarWinds.Cortex.DataCollection;Workstation ID=abc


      Orion Platform 2018.2 HF3, UDT 3.3.1, VNQM 4.5.0, SRM 6.6.0, WPM 2.2.2, DPAIM 11.1.0, NPM 12.3, VMAN 8.2.1 HF1, NetPath 1.1.3, CloudMonitoring 2.0.1, SAM 6.6.1, NTA 4.2.3