0 Replies Latest reply on Jul 12, 2018 1:25 AM by mdazamnoorani@yahoo.com

    Soap Api Call to BMC remedy 8.1

    mdazamnoorani@yahoo.com

      Hi Everyone,

       

      I am using NPM12.2 and needs to integrate BMC remedy 8.1 . BMC team has provided the https-Post SOAP URL and I have tested it with SoapUI tool and it is working fine to create the incident. But when I tried the same XML code in NPM alert action in http-Post body, the action is successful but nothing happens in Remedy and no incident is created.

       

      Please help urgently if any one experienced it.

       

      The URL is http://test:8080/arsys/services/ARService?server=test&webService=test_Solarwind_Integration

       

      Please find the code below

       

      <soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:urn="urn:test_Solarwind_Integration">

         <soapenv:Header>

            <urn:AuthenticationInfo>

               <urn:userName>testuser</urn:userName>

               <urn:password>***</urn:password>

               <urn:authentication>?</urn:authentication>

               <urn:locale>?</urn:locale>

               <urn:timeZone>?</urn:timeZone>

            </urn:AuthenticationInfo>

         </soapenv:Header>

         <soapenv:Body>

            <urn:Create>

               <urn:Login_ID>testuser</urn:Login_ID>

               <urn:Incident_Type>Infrastructure Event</urn:Incident_Type>

               <urn:Customer_First_Name>test</urn:Customer_First_Name>

               <urn:Customer_Last_Name>user</urn:Customer_Last_Name>

               <urn:Summary>Test from NPM</urn:Summary>

               <urn:Notes>Test from NPM</urn:Notes>

               <urn:Assigned_Company>XYZ</urn:Assigned_Company>

               <urn:Category_Tier1>ABC</urn:Category_Tier1>

               <urn:Action>CREATE</urn:Action>

               <urn:Reported_Source>Other</urn:Reported_Source>

            </urn:Create>

         </soapenv:Body>

      </soapenv:Envelope>