It should be no problem resetting the password.
let the config Wizard run and enter the new password in the SQL section.
sorry but to bother support with what I think @eno is having problems with is a bit overkill I think.
- shut down the Services on Orion Core and all other polling engines
- reset the password for the Database User on SQL (this is a local SQL authenticated User I assume)
- Run the Config Wizard on the Core, adjust Database and enter the new Password
- Run the config wizard on the Pollers, adjust database and enter the new password
Sure you can do that work SQL by resetting the password there or by creating a new user with the required permissions and then running config wizard to change it. That does cause a service interruption, though. If you are looking for a way to get that password without a service interruption, and to recover the password currently in use as is the question, there is a way to do that.
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Thanks for your reply and time. I think i will be more interested in recovering the password as noted Chrystal. Chyrstal, could you please provide me the guide to recover the old password?