0 Replies Latest reply on Jul 5, 2018 9:57 AM by kennelson

    Anyone else have problems with alerts post upgrade?

    kennelson

      Hello,

       

      We've just upgraded to NPM 12.3 this past Monday. After the upgrade we have been getting random disconnect alerts from items on our watch list.

      These are ATA's, and it's not the same ones each time. Each entry on the list has been affected at one time or another, never all at once.

       

      On the watch list itself, these missing items show as 'never been seen'. But then they return. We've reset the ATA's, checked to see if there had been any changes to the machines or changes in the area,

      had them monitored by other means and didn't lose connectivity. This all began post upgrade.

       

      Has anyone else had this happen to them? If so, what did you do to correct it?

       

      Thank you for looking,

      Ken