I have installed SolarWinds Web Help Desk on a Windows Server 2012 R2 and configured email etc. but I cannot access from other machines - do I have to install Tomcat or ??
I have installed SolarWinds Web Help Desk on a Windows Server 2012 R2 and configured email etc. but I cannot access from other machines - do I have to install Tomcat or ??
Hi dlumley,
Does the help desk send and receive email okay with the configuration you've applied? If not, you'll need to open up the ports to allow the connection through.
As for accessing from other machines, you need to configure DNS settings, additionally you'll need to port forward to get through any firewall you have.
I would recommend setting up HTTPS too, which requires a certificate.
-Midnight
Thanks, A third party firewall was blocking connections OK now
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