Afternoon everyone,
Is it possible to change the default status of a newly created ticket. Example as of now when a new ticket is created from the web portal by a end user the status automatically is set to "Open". I would like to change the default status to "NEW". This will allow tech's to see what tickets haven't been touched yet and still need work. I also believe this status can confuse the end user if they see "open" they might believe that someone is working on the issue right away.