1 Reply Latest reply on Jun 26, 2018 1:44 PM by jrouviere

    SAM Licensing


      New SolarWinds user, just finalizing the discovery phase.

      We purchase AS700 license that we thought included 700 node basic hardware monitoring (CPU, RAM, Disk) and 700 monitored objects for application monitoring

      At this point I cannot discover any new servers (253 so far) because my volume count is over 1000, and of course I am not discovering removable media or network devices, only fixed storage devices.


      Did I miss-understand the licensing model or did I do something wrong during discovery?

        • Re: SAM Licensing

          I think you mostly have the right information, but there might be something you're missing if it's not being drawn to your attention, but first the FAQ:


          SAM licensing model detailed - SolarWinds Worldwide, LLC. Help and Support


          In your situation if you're trying to add another 400 nodes (for example) and you're including volumes, the Discovery may not complete.


          When you get to those pages in the Discovery, make sure you're not selecting any volumes (or interfaces if you've hit that limit as well) and continue on.


          It may or may not tell you that it failed to add the nodes and why, but that's something I've seen in a smaller QA environment we have.


          I was going to recommend re-checking for A and D drives (default for floppy and disk), but it looks like you've addressed that in your post.