Hello! This is my first solarwinds monitor and alert and I'm having issues.
I have an application monitor set up to monitor when a Kiwi Syslog Service windows service is down.
The application monitor appears to be working. If I test it against the monitored node, it says "service is in stopped state" which is expected.
On the monitored node page, I see the application events. For instance:
Application "XX Service down monitor" on node "XXXXX" is down.
The alert was duplicated from "Restart a Service" template.
Alert is enabled:
The Alert is listed under Active Application Alerts.
Trigger Action is the default copied from Restart a Service alert:
The trigger condition is causing it to trigger:
I see the history of the active alert here:
Service is still down on the server.
Also I do not receive email for "trigger actions" or "reset action" which I have set up for testing.
Please let me know if you have any ideas.
Given the database error it shows in the alert history I would try deleting your action and create a new one and see if that improves things, probably also a good idea to get support involved because alert actions shouldn't just be magically disappearing from your db.