1 Reply Latest reply on Jun 20, 2018 2:13 PM by mesverrum

    Alert is triggering, but trigger actions/reset actions aren't working

    rushcoil

      Hello! This is my first solarwinds monitor and alert and I'm having issues.

       

      I have an application monitor set up to monitor when a Kiwi Syslog Service windows service is down.

       

       

      The application monitor appears to be working. If I test it against the monitored node, it says "service is in stopped state" which is expected.

       

      On the monitored node page, I see the application events. For instance:

       

      Application "XX Service down monitor" on node "XXXXX" is down.

       

      The alert was duplicated from "Restart a Service" template.

      Alert is enabled:

       

       

      The Alert is listed under Active Application Alerts.

       

       

      Trigger Action is the default copied from Restart a Service alert:

       

      APM\APMServiceControl.exe ${N=SwisEntity;M=ComponentAlert.ComponentID}

       

      The trigger condition is causing it to trigger:

       

       

      I see the history of the active alert here:

       

       

       

       

      Service is still down on the server.

       

       

      Also I do not receive email for "trigger actions" or "reset action" which I have set up for testing.

       

      Please let me know if you have any ideas.