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I have raised a ticket with solarwinds (00117521) And I have done a diagnostics for them to view too.
We've been suffering here also. The Orion Administration Service seems to be crashing (I think!) from what I've noticed, we seem to be having to restart the services nearly every morning.
Did you have to upgrade SQL to 2016 for NTA 4.4 as part of the upgrade?
The event viewer seems to have lots of entries of this;
Service was unable to open new database connection when requested.
SqlException: A network-related or instance-specific error occurred while establishing a connection to SQL Server. The server was not found or was not accessible. Verify that the instance name is correct and that SQL Server is configured to allow remote connections. (provider: Named Pipes Provider, error: 40 - Could not open a connection to SQL Server)
Connection string - Data Source=BEDCSSSQLSW;Initial Catalog=SolarWindsOrion;Persist Security Info=False;User ID=SolarWindsOrionDatabaseUser;Password=*******;Max Pool Size=1000;Connect Timeout=20;Load Balance Timeout=120;Packet Size=4096;Application Name=SolarWinds.BusinessLayerHost@SolarWinds.BusinessLayerHost.exe;Workstation ID=BEDCSSSOLAR
Usually followed by this;
Unhandled Exception caught in DPI Service Engine startup. Insufficient winsock resources available to complete socket connection initiation.
I've logged a call with our support, waiting for the first response
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this looks like the .net Framework Cache on the Server that is hosting the website is broken.
Please try the following:
1. stop IIS
2. Stop all Solarwinds Services on that device
3. delete the following folders:
- "C:\Windows\Microsoft.NET\Framework\v4.0.30319\Temporary ASP.NET Files\root" delete the folder (in my case named "53bc9024") in there
- "C:\Windows\Microsoft.NET\Framework64\v4.0.30319\Temporary ASP.NET Files\root" delete the folder (in my case named "e22c2559") in there
4. Start IIS and Solarwinds services
Please report back if that fixes the issue. I created a sheduled task that does what I described and it does taht every day at 1 AM, because it frequently happens in my environment too.
Hope this helps!
What's the status of your SolarWinds services? Goes the Orion Module Engine keep stopping/restarting every few minutes?
Nope. The information service was stopped, but that's about it.
I started having the same issue after the latest set of upgrades...without fail every two days the server crashes and i have to shut down services and restart and everything is fine for another two days....i also have a support ticket in and have sent diagnostics and log files in, have had the tech support look things over twice and have not had the issue resolved yet...hopefully this can be resolved soon.
Are your MS patches up to date? We, and a few others via the Help Desk have had issues:
To make it clear as Microsoft always make it a little difficult.
You need https://support.microsoft.com/en-ie/help/4095875/description-of-the-security-and-quality-rollup-for-net-framework-3-5-f
Which means, your 2012 r2 servers require:
KB4103473 - https://support.microsoft.com/en-ie/help/4103473
Download here, please choose Windows Server 2012 R2 one!
Please let me know if this helps or if you require further assistance.
A Help Desk Engineer
After patch applied, no issues.
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I've had a similar issue, and I've been working closely with an AE on diagnosing it. I haven't heard back in a while, usually that means they've got the data they need and something's cooking.
I'm having issues with the latest version as well, it started with Hardware Health throwing a strop, but then Friday night (just after we had left, of course) everything just died a death.
A reboot brings it back up, but then the Collector service chews up all the CPU after a while and you have to reboot again.
I also have a case open, waiting to hear back.
My server was fully patched before upgrading.
I have been having similar issues with the exact same error sine the upgrade. "Value cannot be NULL." In addition to several other odd or quirky things. If I reboot the system it seems to work fine for a while. I do not have a ticket open yet with SW. I simply have not had time.
The .net Framework cache does not really get "full", it just gets corrupted or something.
It happens to me very irregular, which is why I created the scheduled task to run daily at a time when nobody needs the Orion webinterface.
Better to be safe than sorry!
I have two questions for you though:
1. Where do you get this error exactly? I have never seen an error message like that coming from solarwinds.
2. Did you try the suggested troubleshooting steps? Did you configure the antivirus exceptions?
I had similar issues on previous upgrade, in regards to the "null value" error message. In my case, it seemed like the custom properties that were flagged as required were not actually enforced until post upgrade. Going through all my custom properties, filling in values for all null fields, seemed to help a bunch. I eventually ended up just disabling the required option, making all custom properties optional. (at least technically, in the settings... as far as my users go, they are still required.)
Hi Shaun, thanks for posting the ticket Id please do keep us updated it would be interesting to see what SolarWinds say. Out of interest was anything else upgraded such as your SQL Server ?
Not yet. I am raising a change to go from 2012 to 2012 r2 this week.
We're still using 2012. I have a change implemented in place for an upgrade to r2. I don't think it's the back end. It doesn't seem like a backend problem. It appears IMHO more of a front-end/website issue.
But I could be horribly wrong.
Every time Solarwinds plays up, I stop all services. Start them, then try the site. Nothing.
Then after running a config wizard for database/services/website (in either a combination or all together) that window then pops up.
I reboot the device, leave it some time and then it's all ok.
Is anyone here having these issues on WIN 2016 servers?
I don't think this is biased on what OS you use. I think it's affecting everything that it's been put on.
Hmmm, I am supposed to do the upgrade tomorrow. This is giving me a serious hesitation on doing it.
I didn't have any issues on previous upgrades but I might postpone it for a later time until Solarwinds finds solutions to these issues.
Concerning indeed, I was pushing for upgrading myself. Hope these issues get worked out.
Had a system that was having this issue, it was due to hung services mostly. Also did experience view issues with the VMAN summary while getting that error.
SW support was able to get a quick resolution.