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Forum Removing Attachments from Auto-Reply

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Removing Attachments from Auto-Reply

dmerolesi over 5 years ago

Does anyone know how to send an auto response to a client who opens a ticket, without sending them the attachment they added when they opened the ticket?

0 percyplant over 5 years ago

Hi,
The only way I think of is to disable Embed New Attachments, found under Settings - Email - Options.
It will then send all emails, with a link to WHD for each attachment, rather than sending the attachment within the email. They would need to login to view the attachment if required.
This will also affect all future emails, not just the new ticket email.
regards
Chris
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0 dmerolesi over 5 years ago in reply to percyplant

Hmmm, that would work for the group that needs it, but mess up the other groups... I know it's really specific, but anyone know of a way to set it for 1 group? I was looking in the templates, because they have their own, but I can't seem to set it not to do that.
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