2 Replies Latest reply on Jun 7, 2018 3:30 PM by dmerolesi

    Removing Attachments from Auto-Reply

    dmerolesi

      Does anyone know how to send an auto response to a client who opens a ticket, without sending them the attachment they added when they opened the ticket?

        • Re: Removing Attachments from Auto-Reply
          comtcjm

          Hi,

          The only way I think of is to disable Embed New Attachments, found under Settings - Email - Options.

           

          It will then send all emails, with a link to WHD for each attachment, rather than sending the attachment within the email. They would need to login to view the attachment if required.

           

          This will also affect all future emails, not just the new ticket email.

           

          regards

          Chris