Trap Viewer and Syslog Viewer Stopped Working

Can you try turning off DEP

Disable Data Execution Prevention - SolarWinds Worldwide, LLC. Help and Support

If turning off DEP doesn't work (and I DO like that idea!), then:

• Run the Diagnostics Wizard.
• While it's generating diagnostics, open an online support case with Solarwinds.  Set its priority System Down.
• Once the case is created, upload the Diagnostics to its Ticket Number.
• Then call Solarwinds and reference the ticket you created online.

Alternately, you might try re-running the Configuration Wizard on the problem poller to see if it fixes the issue.

Let us know what caused, and what fixes, the issue!

Swift packets,

Rick Schroeder

neomatrix1217​, thanks for the suggestion, however it did not resolve the issue. We changed the DEP to only essential progarms and services and rebooted the server. We are still getting the same error now.

I forgot to mention in the first post, it seems like every time the application gives the error we get an 2 errors in the Event Viewer related to it. We get "Application Error" with Event ID 1000. We also get a ".NET Runtime" Error message with Event ID 1026. This makes me lean toward thinking it's an issue with .NET Framework.

Was the system (SolarWinds Server) patched recently - I mean just before this issue appeared OR was any change performed on the server ? From your comments i do understand the issue started all of sudden and these executable s were running fine till date.

I recently encountered a similar issue that had to do with licensing.  I installed an APE but forgot to license it.  It came up running fully--except for Trap & Syslog functionality.  I talked with Support and they noted it wasn't licensed.  A quick deployment of an available NAM license and I was back in business in seconds.

How's your license?

rschroeder​ It looks like the licensing is OK on the server. While looking at the licensing, however, we did notice that the additional polling engine is on a different hotfix level. I doubt this would cause Trap Viewer and Syslog Viewer not to open on our primary poller, but we are going to patch that up first. I'll be sure to post here after that is completed in the next couple of days (hopefully) and let you know if that resolved any problems. Thank you!

vinay.by​ The server was upgraded to the latest version of Orion modules back in March. I have only been at this customer site for a couple of weeks, and unfortunately nobody can confirm whether or not is was working on this server since that upgrade was completed. I was working under the assumption that they knew it was working after the upgrade, but that may not be the case.

Also, you can tell the customer that we have a nice new Log Manager that is going to be released soon and he won't need to use that application anymore.

https://www.solarwinds.com/-/media/solarwinds/swdcv2/licensed-products/log-manager/resources/datasheets/lm-datasheet.ash…

• See log data in real-time with an interactive live stream
• Rapidly identify performance and availability issues through log data
• Search, filter, and tag logs to accelerate search and analysis

Just figured I'd post an update on this thread. This actually still has not been resolved. We've had a ticket open and SW support has passed this one along to their Dev team. We're just waiting to hear what Dev has to say about it.

This apparently effects the Report Writer Application too. If I open Report Writer and select the type of report to make, once I select the type, the application crashes with the same type of error. I'm interested to see what the Dev team has to say about this.

I have the same issue! This is beyond frustrating, as we cant even utilize trap or syslog functionality. Multiple support tickets were opened, still no fix. Here is the weird thing...it works fine on my Main poller HA server!