1 Reply Latest reply on May 29, 2018 12:35 PM by justin.gray@weldre4.k12.co.us

    Setting to email tech when client updates ticket through WHD web portal

    tawilliams

      Had a situation late last week where a client updated a ticket through the web portal and the tech wasn't logged into the WHD until this week.

       

      Is there a simple setting somewhere, that I can't seem to find, that emails the tech no matter how the client updates the ticket?