Under Setup > General > Options > Max Search Results, do you have a value set?
Yes, it is set to 1000
Next would be to check Setup > Tickets > Status Types and check each Status Type (e.g. Resolved) to verify it is set to 'Include in My/Group Tickets Filter'.
In our environment we choose not to see Resolved tickets in our 'My Tickets' queue, as we assume the work is completed and nothing further is required.
1 of 1 people found this helpful
It's worth checking your Tech Groups to see what Request Types and techs you have assigned in them, if you don't appear in the list you might not be able to see them in the My/Group tickets view.
Additional there is a know bug which some tickets don't have their status set correctly even when they are labelled so.
To check if any of you tickets have this issue create a ticket status query:
Status is not Open
Status is not pending
Status is not Resolved
Status is not In Process
Status is not Cancelled
… + any other status types you have
Once you have found these tickets, then run a bulk action against them to set the status again e.g. Pending.
Until Solarwinds fix this issue - I use an action rule which sets the Status to pending if the Status Type is not any of the above.