1 of 1 people found this helpful
its a sync issue, try the below solution (link pasted)
If you are skeptical, you could try few generic steps, check if the below steps resolve the issue before you try the solution pasted on the link, the error states that your poller couldn't establish a connection with your DB, I am sure the polling engine is working fine and it can still monitor as required, its just the status that's providing a wrong update
- Checking the time between the database and application server is the same
- Restarting services
- Restarting the server
- Running the config wizard (repairing all components)
Thanks. Just to clarify my question. We know the solutions to resolve the polling engine down. We just want to be able to effectively monitor the condition. The out of box monitors I mention are not catching this condition.
ah, extremely sorry, bobmarley is accurate, the alerting details that he has pasted is perfect, check for 'Engines' table on SolarWinds DB, its the 'keep alive' column which holds the time, that's what you need to look into.....
We have setup the last database sync alert; however it is not currently alerting on a few pollers we have in this state. I can attest the pollers in this state are due to an inactivated license. I'm not sure if the alert condition accounts for pollers that have not synced due to a license activation issue.
Here is what the polling engine looks like and the alert does not catch this condition. This is down due to a license issue.