3 Replies Latest reply on May 11, 2018 12:02 PM by asalyers

    Interface Alerting


      Would any one be able to help me out with some alerts?  Currently I have alerts set up on a NODE level for when one of our remote AdTran routers goes down.  So it was easy, Node Status = Down and Node Vendor = Adtran, Then the alert will generate a ServiceNow ticket based on the alert.  Now I would like to configure an alert for remote SonicWalls that are behind the AdTran routers, but I want to monitor their secondary internet connection.  I first did this by creating an alert on the interface X1 (because 99%) of these connections reside on the X1 interface.  But we do have a few one off devices that are not connected via this interface for their internet connection and the alert triggered on these sites, because the X1 interface was not used.


      My question is what would be the best way to accomplish this monitoring?  The primary connection MPLS uses a specific subnet, so would I be able to monitor and say if the Ip Address is NOT for example, and the interface is down trigger an alert?  I have not found a way yet to specify an IP subnet, and have the alert actually work.


      Or can I base an alert off an interface description?  Like If Interface Description = 'Internet', and Interface = down then trigger alert?


      Any suggestions on how to monitor this?

        • Re: Interface Alerting

          What do you mean by: 'but I want to monitor their secondary internet connection. ' -- what are you trying to find out.

          [Excuse the poor windows Paint picture, but I work a lot better with pictures in cases like this]

          if you want to know when traffic on A instead of B then I would put a custom property on the interface A, and then check to see when the traffic was significant on interfaces labeled 'A'

          [or 'secondary Internet'] -- in our case we drive this from our CMDB.

          If you want to know when 'A' is unavailable then the first case is when you lose link-state (i.e. interfaceA is down). we normally run a VPN connection over our link-A type connections but if there is no routing from your provider (link state=up, but traffic does not go anywhere) then you have to look at the VPN state, and I've not had much simple success with that. [actually we run OSPF over the VPN connection and alert on the routing state, but now we're deep into whatever your configuration is and you'll have to think about that some more]

            • Re: Interface Alerting

              Yes your pic is accurate. ADTRAN Router (MPLS) Connected to SonicWall on X2

              Secondary Guest Wifi (normal broadband connection ATT, COMCAST, etc) connected to X1


              I have monitoring set up to alert on when the X1 interface is "down" but the problem with monitoring on the specific interface is some of our remote sites have had bad ports and their connection is on X3 for example, or the site doesn't have guest wifi so the X1 interface show down since it's is not used.  I am trying to figure out a way to monitor these connections dynamically.