I've been asked to change the Pending status to show Processing but I have a couple of questions about this.
If I change the status type Pending to show Processing, does this automatically change the status for all tickets currently being shown as Pending to now show Processing?
If we have any action rules for a client update to change to the status to Pending, will this change automatically to show Processing, or do we have to recreate the action rule using Processing?
Currently running on version 12.5.2 - Build #12.5.2.84