2 of 2 people found this helpful
This is simply a name change. As long as you don't delete and create a new one.
I have "renamed" Status types on our WHD installation (18.104.22.168), and the changes get automatically propagated throughout the system, including Tickets.
Believe it or not, I made a status type name change today.
Note: After you have made the change, you (all techs and all clients) will need to logout and login again for the changes to appear. I would advise to make this change out of hours to avoid any confusion.
1 of 1 people found this helpful
Thank you for your response. I’ll update my manager on this and we can possibly make the change this evening.
Desktop Support Specialist