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Issues with playback from Orion Console

Hi All,

we are trying to monitor the o365 login process and doing the playback from the Orion Console.


But I am always getting this message under status from the Orion Console under Transaction Details -

Not Played. The status of the transaction <<transaction name>> with a frequency of 5 mins was set to Unknown.
It has not been replayed since <<Date>>


Can someone please shed any light on this?