Hello fellow Solarwinds users
Is this normal for a node ( cisco system via snmp) to show as offline-down ,but the hardware status shows Up?
the node is offline btw..
That's unusual behavior---IF you have correctly configured the switch and the snmp strings in NPM.
I suggest you review the two configurations (Edit the device in NPM and also carefully review the switch's snmp configuration for accuracy and typos). If you find NPM is correctly set up to monitor the switch via the right version of snmp, using the correct community strings (or snmp-v3 priv and auth settings), then you may need to dig deeper.
When all else fails, and if the switch is really powered up and has physical link and logical path to the NPM poller, start with simplicity.
Let us know the cause of this inaccurate reporting (since I don't think it's a hot fix at fault).
To be honest with you this was flagged by our network admin... and im pretty sure in the past a down node, would show errors under the hardware status.. unable to poll
the device has been in solarwinds prior to the upgrade and it is currently down... all ports / fw/ etc have been configured long time ago and are working fine between it and npm..
come to think of it , we have another cisco device is down, and its hardware status shows as up
snmp test through the edit resources fails on both, so definitely both devices are down... these are old devices in the NPM system
SolarWinds solutions are rooted in our deep connection to our user base in the THWACK® online community. More than 195,000 members are here to solve problems, share technology and best practices, and directly contribute to our product development process.