3 Replies Latest reply on Apr 9, 2018 1:32 PM by icarriere

    Solarwinds Free Help desk software


      I was reading this guide 6 Free Help Desk software for Automating IT support and they have mentioned Solarwinds web help desk in the list too. They have mentioned the following features:

      • Intuitive Service request interface for users
      • Help desk performance reporting
      • Built-in knowledge base
      • LDAP synchronization and account management
      • SLA management

      I wanted to know if all of these features are available in the Free version? Because it sounds too good to be true. Why would anyone need to purchase the full version if all these features are available for free?