Our NOC management would like me to create a report that shows how many and what type of tickets they should have opened over the last month. I see the canned report type of "Triggered and Reset Alerts - Last 30 Days", but I do not see a way to filter. They all have an alert type of 5000 or 5001. We have alerts that are sent out to engineering for capacity planning and I need to filter those out for the NOC report. Does anyone know if there is a way to do this? I am using report writer.
Alert types 5000 and 5001 are for 'Alert Reset' and 'Alert Triggered'. To clear these fields browse to your 'Filter Results' tab and uncheck both selections. I recommend defining the 'Top XX' value as this will generate a large data set.