3 Replies Latest reply on Aug 22, 2018 4:10 PM by lcampbell

    Need help with OpenGear configuration download


      I'm trying to backup OpenGear configs using this template: OpenGear IMX42xx-


      I have the correct credentials set for the device under properties. I've verified by manually logging in to a device that the command used in the above template works. However, when I try to test the credentials, NCM complains that the connection times out even though the session trace shows that it successfully logs in via SSH and gets the prompt from OpenGear.


      When I try to download the config I have the same problem. Is this because NCM is expecting the prompt to start with a '#' and OpenGear is sending a prompt with a '$'?


      Is there an easy fix for this?


      Thanks in advance!