6 Replies Latest reply on Mar 21, 2018 10:18 AM by kdavies

    Using WHD for More Than One Department Technician Group

    jjulien

      We would like to setup WHD so that we can have IT and another department use it. However, we don't want either department seeing the other's tickets. I have created separate department groups, tech groups and permissions and we can still see the other department's tickets even though the settings show that we shouldn't. I also changed the settings in the tech permissions so it's limited by department group. Has anyone tried this and it's been successful for them?