7 Replies Latest reply on May 30, 2018 10:15 AM by Matt Shaw

    NPM is not showing any MAP ( Error: An unexpected error occurred.)

    makecrazy

      Hi

       

      iam currently facing issue that NPM is not showing any MAP on NPM web with error "An unexpected error occurred

       

       

      Already opened case but since last 5 days but Solarwinds engineers still not able to resolve this issue.

       

       

       

      Here is OrionWeb.log errors

       

       

      2018-03-13 13:09:19,924 [129] (1077) ERROR ASP.global_asax - (null)  Application_Error(29dbb515aa364f83ac2059fdb22db6e9)

      System.Web.HttpException (0x80004005): Request timed out.

      2018-03-13 13:09:34,921 [22] (1078) WARN  MapRunner - (null)  CreateMapTask{ID=711d0431-4953-44b2-a0a8-114bd08fa6d8.OrionMap,State=Aborted,Exception=ThreadAbortException:"Thread was being aborted."} failed at Queued

      2018-03-13 13:09:34,924 [22] (1078) ERROR MapService - (null)  Error. Request aborted. System.Web.HttpApplication+CancelModuleException

      System.Threading.ThreadAbortException: Thread was being aborted.

         at System.Threading.Monitor.ObjWait(Boolean exitContext, Int32 millisecondsTimeout, Object obj)

         at System.Threading.Monitor.Wait(Object obj, Int32 millisecondsTimeout, Boolean exitContext)

         at SolarWinds.MapStudio.Web.MapRunner.Execute(CreateMapParameters parameters)

         at MapService.CreateMap(CreateMapParameters parameters)

         at MapService.GetMap(String sessionId)

      2018-03-13 13:09:34,928 [22] (1078) ERROR MapService - (null)  Unexpected error: System.Threading.ThreadAbortException: Thread was being aborted.

         at MapService.GetMap(String sessionId)

      2018-03-13 13:09:34,930 [22] (1078) ERROR ASP.global_asax - (null)  Application_Error(e68f61fdb49b4f188ffd91b6ca0cccbd)

      System.Web.HttpException (0x80004005): Request timed out.

      2018-03-13 13:09:47,860 [127] (0) WARN  SolarWinds.InformationService.Contract2.InfoServiceProxy - (null)  Support! -- LONG RUNNING QUERY: 54529.4299 ms: SELECT MapStudioFiles.FileId, MapStudioFiles.FileName, MapStudioFiles.FileData, MapStudioFiles.Timestamp, MapStudioFiles.Owner, MapStudioFiles.UpdateUser, MapStudioFiles.IsDeleted, MapStudioFiles.LockUser, MapStudioFiles.FileType, MapStudioFiles.LockDate, MapStudioFiles.ComputerName

      FROM Orion.MapStudioFiles

      WHERE MapStudioFiles.FileId = '24612b9b-98a7-4462-9d95-dafd3ffd70cb' AND MapStudioFiles.IsDeleted = 0 AND MapStudioFiles.InstanceSiteId = 0 RETURN XML AUTO

      2018-03-13 13:09:47,861 [Import 7071f116-a0dd-45d2-bb2d-4c5e1ed87e1b.OrionMap] (1073) WARN  MapRunner - (null)  CreateMapTask{ID=7071f116-a0dd-45d2-bb2d-4c5e1ed87e1b.OrionMap,State=Aborted,Exception=ThreadAbortException:"Thread was being aborted."} failed at Aborted

      2018-03-13 13:09:47,862 [Import 7071f116-a0dd-45d2-bb2d-4c5e1ed87e1b.OrionMap] (1073) ERROR MapRunner - (null)  CreateMapTask{ID=7071f116-a0dd-45d2-bb2d-4c5e1ed87e1b.OrionMap,State=Aborted,Exception=ThreadAbortException:"Thread was being aborted."}

      2018-03-13 13:09:57,267 [135] (1079) WARN  SolarWinds.VIM.Web.DAL.NetObjectDAL - (null)  PollingSource for viewType=NotVIMObject and id=300 was not found.

      2018-03-13 13:09:57,274 [135] (1079) WARN  SolarWinds.VIM.Web.DAL.NetObjectDAL - (null)  PollingSource for viewType=NotVIMObject and id=300 was not found.

      2018-03-13 13:10:04,832 [31] (1080) WARN  SolarWinds.VIM.Web.DAL.NetObjectDAL - (null)  PollingSource for viewType=NotVIMObject and id=207 was not found.

      2018-03-13 13:10:04,838 [31] (1080) WARN  SolarWinds.VIM.Web.DAL.NetObjectDAL - (null)  PollingSource for viewType=NotVIMObject and id=207 was not found.

       

       

      Can any one help me out