SolarWinds has started an initiative to make real customer experiences more accessible to all SolarWinds employees--from sales reps, developers, and people in finance, product management and marketing clear up to executives. As part of that initiative, we’re looking to create multiple short video and audio segments in which customers share real-life stories and anecdotes about evaluating, inheriting, configuring, upgrading, and optimizing your SolarWinds environment. Any steps from your initial touch up to having it running efficiently and how it adds value for you in your environment today are interesting to us to hear about. We’re imagining multiple very short segments on specific pieces of that journey that we can use internally only, never with external audiences, for training materials. For example, we might show short video clips on why customers initially bought SolarWinds as part of a sales training, or reference clips of customers talking about the pain of inheriting a poorly documented SolarWinds environment as part of a presentation to support or technical writers. We’re looking for customers like you who are willing to participate in creation of any pieces of those video and audio stories. SolarWinds’ own Success Center diva Jennifer Kuvlesky and our video team can work with you on creating these clips remote over Skype and WebEx. No screen shots of products in your environment or other proprietary information need be filmed; this is really more about users talking about their experiences anywhere on the path from download/inherit to success with SolarWinds and how you got there. Customers who participate will receive 3000 THWACK points; however, the biggest value you’ll reap is the impact your words and stories will have on SolarWinds employees in the future. If you’d like to find out more, please email me directly at kellie.mecham@solarwinds.com and I can forward you to the appropriate SolarWinds peeps. We’re eager to hear your stories! Thank you.
Help SolarWinds employees better understand your experience (and get some THWACK points, too!)
Top Replies
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meech You can count me in. I just need my face blurred and a voice changer.
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bmallon Not that my word holds any value with you, as we do not know each other, but from my experiences with Kellie/UX/SolarWinds, they welcome the WHOLE story. Personally, I make it a point, on every call/interaction, to mention the things that don't sit well with me. Never, in any of my many interactions with Kellie, her group, or any other SolarWinds/Thwack group, have they made me feel as if my words are simply being discarded. Just ask them about "empty/unused space on a screen".
(That has been one of my most favorite complaints). However, in my opinion, this is what sets SolarWinds apart from the rest. While they want to all the good stuff (who doesn't?), they know they need to hear about the stuff that is not working too. They know that is how they are going to make better products. And, more importantly, they are willing to take the time to listen to the good AND the bad. If you haven't already spoken with Kellie, and you have the time, I would definitely recommend you take her up on her offer. She is super nice, helpful, and will certainly take your feedback (all of it) to heart. -
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