1 of 1 people found this helpful
I think your only option would be to enable logging within Tomcat.
On 64-bit Windows the server.xml file can be located here: C:\Program Files\WebHelpDesk\bin\tomcat\conf
You'd then have to uncomment and tweak the AccessLogValve section. You'd also need to write a cleanup script to keep the log directory from filling up.
Probably not supported by Solarwinds
I will look into that.
...Feature request to be built into tech/client section in WHD!
2 of 2 people found this helpful
Got me curious, so I started poking around...
If you set auth logging to 'Debug' (under Setup > General > Logs > Web Help Desk Packages > Web Help Desk Authentication), it will capture client IP address in the helpdesk.log file (C:\Program Files\Webhelpdesk\log\helpdesk.log).
Still would be great to have this info in a more presentable view. And I'm not sure what impact that level of logging will have on storage and performance..